blitz.cloud terms of service

The terms for blitz.cloud, the free plan, Pro, Business, Pro apps and domains: how the contract is made, price, cancelling, what happens when Pro ends, acceptable use and liability.

These terms apply to using blitz.cloud on the free plan, on Pro and Business, for Pro apps and for domains bought on blitz.cloud. They exist in German and in English. If the two versions differ, the German one applies.

1. Provider and scope

blitz.cloud is operated by BlitzWorks UG (haftungsbeschränkt), Graßer Weg 73, 93053 Regensburg, Germany, represented by its managing director Simon Gloël, registered at the Amtsgericht Regensburg under HRB 21609, VAT ID DE455125901, email hallo@blitzworks.io ("we").

These terms apply to every contract about blitz.cloud between us and consumers or businesses ("you"). Terms of your own only apply if we agree to them in writing.

2. Account and contract

When you sign up and confirm your email address, you make a contract with us for the free plan. Signup is open and there is no waiting list. You must be at least 16 to sign up.

Each person may have one account. Accounts with the same mailbox count as accounts of the same person, even when the address is written differently: in upper or lower case, with an addition after a plus sign (such as name+test@example.com), or, for Gmail, with dots in the name. For Gmail, gmail.com and googlemail.com count as the same address. If a mailbox already has an account, we refuse another one at signup, also through GitHub or Google and also when the first account is suspended. A further account of the same person gets no free Pro trial (section 5a). If you have several accounts, the one you used last stays active. We may suspend the others under section 10 at once and without a warning. Nothing is deleted: you can still sign in to a suspended account, download your data and delete it. If you think we wrongly counted your accounts together, write to hallo@blitzworks.io.

You buy Pro in the dashboard under Settings. You are sent to the payment page of our payment provider Stripe. Clicking the payment button there is a binding offer, which we accept once the payment is confirmed and your account is switched to Pro. Only adults, or people acting for a business, can buy Pro.

Your details must be correct. Keep your login details secret, and tell us if you think someone else knows them.

Sign up with an email address that stays yours and where our mail reaches you. We don't accept addresses from throwaway mail services, which hand out an inbox for a short time or to anyone. This also applies when you sign up through GitHub or Google and when you change your address later. We decide which services count as throwaway using a public list of such services and our own additions. Addresses from mail services that protect your privacy, such as forwarding addresses, are fine as long as our mail reaches you there. If you think we wrongly treat your address as throwaway, write to hallo@blitzworks.io.

If your account uses a throwaway address, we ask you by email to change it and give you at least 14 days to do so. If you don't, we may suspend the account and pause its apps until you change the address. Nothing is deleted. Section 10 is not affected.

3. What blitz.cloud provides

blitz.cloud puts apps, containers and managed databases online under an address that belongs to your account. What is included and which limits apply is on the pricing and limits pages, in their current version. Which features are live is on what's live.

We keep developing blitz.cloud and may change features, as long as the essential parts of your plan stay and the change is reasonable for you.

4. The free plan

The free plan is open without a time limit to accounts from the EU, the EEA (Norway, Iceland, Liechtenstein), the United Kingdom and Switzerland. What counts is the country you sign up from, as our network provider sees it at sign-up. The country of your payment card does not change this. For accounts from other countries, and accounts whose country we can't tell, the free plan lasts 7 days from the day the account is opened, with the same limits and no card. After that, such an account needs a paid plan or a Pro app to keep apps online. We email you a day before the 7 days end. If you then have neither a paid plan nor a Pro app, we pause the account's apps and keep them and their data for at least 30 days. Pay in that time and they run again. The same applies when a paid plan or a Pro trial (section 5a) ends after the 7 days. Accounts opened before this rule applied keep the free plan. If we got your country wrong, write to hallo@blitzworks.io.

The free plan costs nothing and doesn't expire. Its limits apply: 5 apps, 512 MB of reserved memory, 10 GB of storage, one managed database, and one app or part of an app that runs in the background. An app nobody has visited for 15 minutes goes to sleep (30 minutes on accounts opened before 29 October 2026). It wakes again when a person opens it in a browser. Requests from programs, such as uptime monitors, scripts or webhooks, don't wake it and don't keep it awake. On Pro and Business you can keep an app awake. An app on Pro or Business that you don't keep awake goes to sleep after two hours without a visitor. On every plan, a database sleeps while every app linked to it sleeps or is paused, and starts again before the app wakes. A database without a linked app keeps running. When you reach a limit, only the action that would exceed it is refused.

An app or part without an address that runs in the background stops on the free plan when nothing has happened in your account for 24 hours: no sign-in, no deploy and no visit to the dashboard. We email you about 6 hours before. On accounts opened before 5 November 2026 this is 2 days, with the email one day before. One click on Start in the dashboard runs it again without a new build, and the time starts over. As a Pro app, a single app keeps running without this rule. Files, settings and data are kept. This rule does not apply on Pro and Business.

On the free plan, apps from GitHub build on your own GitHub Actions minutes where your GitHub connection allows it. You can switch this off in Settings. A build GitHub doesn't take runs on our servers, after the builds of paying accounts.

On the free plan we pause an app with an address when nobody has signed in to your account for 30 days and no person has visited the app for 14 days. We email you 7 days before. On accounts opened on or after 10 November 2026 we also pause an app with an address that no person has visited for 7 days, without an email first. Requests from programs, such as uptime monitors or scripts, don't count as visits. Starting, restarting or deploying the app yourself does. One click on Start in the dashboard runs it again. Nothing is deleted. These rules do not apply to Pro apps or on Pro and Business.

We may end the free plan with six weeks' notice by email. We may change its limits with effect from the day we tell you by email. If you don't agree, you can delete your account at any time. Until 31 March 2027 section 6a applies as well. The right to end the contract without notice under section 10 is not affected.

5. Pro and Business: price and payment

Pro and Business cost the price shown on the pricing page when you buy, including VAT. You choose monthly or yearly payment. The amount is paid in advance for each month or year through Stripe, with one of the payment methods offered on the payment page. With monthly payment the plan renews for another month each time, until you or we cancel it. With yearly payment the first year is fixed. After that the plan continues for an indefinite period and is still charged yearly in advance, until you or we cancel it. Section 6 says how you cancel it then. What applies to Pro in these terms applies to Business as well.

We set all prices in euros, and the price in EUR is the one that counts. On the payment page Stripe may show you the amount in your own currency. Stripe then converts the EUR price at the rate shown there, and you pay the amount shown in your currency. That rate includes a conversion margin, which goes to Stripe, not to us. On the payment page you can choose to pay in EUR instead. Your bank may then apply its own rate and fees. Later charges are made in the currency you first paid in. Their amount in that currency can change with the exchange rate, while the price in EUR stays the same. Refunds go back in the currency you paid in, at the rate of the original payment. A pro-rata refund is the same share of the amount you paid in your currency. This applies to everything you pay for on blitz.cloud through Stripe.

Businesses can also pay a yearly plan that costs at least 100 EUR a year by invoice. To do so, they enter their company name and billing address in the dashboard. Stripe sends the invoice by email, and it is due by bank transfer within 14 days. The plan starts once the first invoice is paid. Until then the current plan stays. If the first invoice is not paid, the plan does not start. Each further year brings a new invoice with the same terms.

Businesses can enter their VAT ID when paying. Businesses based in another EU member state are billed net under the reverse-charge rule, and the customer accounts for the VAT. You get invoices electronically, and you find them in Settings.

If a payment fails, Stripe tries again over the following days, and Pro keeps running in the meantime. If the invoice for a further year is not paid by the end of its term, Pro also keeps running for a while. If the money still doesn't arrive, Pro ends and section 7 applies.

5a. Trying Pro for free

When you want to keep an app awake or connect a domain of your own, we may offer you Pro free of charge for 14 days. If you reach a limit of the free plan, because you want to create more apps than it allows or want to keep an app awake, we may also switch Pro on for 14 days free of charge right away, without you ordering anything or adding a card. The trial is once per person, whichever of these ways it starts. If you already had a free trial on another account, you get no further one. You can still order Pro, and it is then charged from the day of the order. We count accounts as accounts of the same person if they share the mailbox (section 2), the GitHub or Google account used to sign in, or the payment card, or if they have the same name and also share one of these: an IP address used to sign up or sign in, own domains under the same parent domain, or the GitHub account the apps' repositories come from. We don't tell you which account matched. If you think we got this wrong, write to hallo@blitzworks.io.

At the start of the trial you add a card at Stripe. Pro is only ordered when you then click the button in the dashboard that places the order with an obligation to pay. Right above it we show what Pro costs after the trial and the day of the first charge. We confirm the order by email.

For accounts whose free plan is limited to 7 days under section 4, the trial lasts 7 days instead of 14, and where this section says 14 days, 7 apply to them. The 14 days cost nothing. If you don't cancel before they end, Pro carries on with monthly payment: on the day the trial ends we charge the first month at the price shown above the button, and then every month in advance. From then on sections 5 and 6 apply as for any Pro subscription. Three days before the first charge we remind you by email, with the amount and the date.

You can cancel during the trial at any time, in any of the ways in section 6. Pro then runs until the 14 days are over, nothing is charged, and after that section 7 applies as if Pro had ended. The withdrawal period under section 13 starts with the order.

A trial without a card ends by itself after 14 days, also when we switched it on at a limit. It does not turn into a paid subscription, and nothing is charged. A trial we switched on at a limit ends earlier if your apps use up the extra memory the trial includes. The dashboard shows how much that is and how much is used while the trial runs. We remind you by email one day before it ends. After the end, section 7 applies as if Pro had ended.

5b. Pro apps

While your account is on the free plan, you can make single apps Pro apps. Each Pro app is paid for by itself. A new Pro app comes in two sizes, from 3 EUR a month: 512 MB of memory for 3 EUR a month or 30 EUR a year, or 1 GB for 5 EUR a month or 50 EUR a year. The size you buy is the most memory the app can use as a Pro app. An app that needs more is a case for Pro. What a Pro app gets is on the pricing page. It costs the price shown there when you buy, including VAT, and is paid monthly or yearly in advance through Stripe. Section 5 applies to payment.

The price you pay when you buy, and the size, stay the same for that Pro app at every renewal, monthly or yearly. If we change the price on the pricing page, the new price only applies to Pro apps bought after that. We only change the price of a running Pro app under section 12.

With monthly payment a Pro app renews for another month each time. You can end it any time, effective at the end of the month you have paid for. With yearly payment the first year is fixed, and you can end it at the end of that year. After that it continues for an indefinite period, and you can end it any time with one month's notice. We then refund the money for the time after it ends, pro rata by day. You end a Pro app in the app's settings, on the cancel page without signing in, or in the other ways in section 6.

If you buy Pro or Business, your Pro apps end once the plan is paid for. A free Pro trial does not end them. The paid time left over is credited to you at Stripe and set against your next payments.

If you buy a Pro app while a Pro invoice is unpaid, Pro ends at once and the unpaid Pro invoice is cancelled.

When a Pro app ends, the app counts against your plan again. If it fits within the plan's limits together with its database, it keeps running and sleeps like your other apps. If it doesn't, we pause it and its database until there is room again. Nothing is deleted. A domain of your own then stops pointing at the app.

We can cancel a Pro app the same way as Pro (sections 6 and 6a).

We may make an app on the free plan that many people visit a Pro app for 7 days, free of charge. We decide which apps get this, and there is no claim to it. It comes once per account. You don't order anything or add a card, and nothing is charged. For the 7 days the app counts as a Pro app. The app's page shows when the gift ends. It ends by itself after 7 days, or earlier if you buy this app as a Pro app or take Pro or Business. It never turns into a paid Pro app. If you want to keep the app as a Pro app, you buy it as described above, at the price shown when you buy. This section and the right of withdrawal under section 13 then apply as for any Pro app. If you don't buy it, what this section says above about a Pro app that ends applies after the 7 days. Nothing is deleted.

5c. Domains

You can buy a domain on blitz.cloud. We register it for you through our registrar, netcup GmbH, in your name: you are its owner, and the registry's terms for the domain ending apply too (for .de those of DENIC eG). For that we pass the owner's details you give us to netcup and the registry. They have to be correct and up to date, otherwise the registry can take the domain away.

A domain is paid yearly in advance through Stripe, at the price shown when you buy it, including VAT. Some endings also have a one-time setup fee in the first year. While your account is on the free plan, a domain comes with a Pro app, paid together with it; section 5b applies to that Pro app, except that it starts and ends with the domain. On Pro or Business you buy the domain alone.

We register the domain as soon as you have paid. If the registry doesn't register it (someone else got the name first, or the registry refuses it), we refund everything you paid for it. Your right of withdrawal for the domain ends once it is registered, since a registered domain can't be given back (details in the withdrawal notice). After that it only ends by cancelling.

Its DNS runs at Cloudflare through our account. You can change every record yourself on the domain's page, also the ones that send visitors to blitz.cloud, and put those back at any time. Certificates for the domain and for names directly in front of it are included.

A domain renews for a year at a time. You can cancel it in the first year, effective at the end of that year. After the first year you can cancel it any time with one month's notice, and we refund the money for the time after that, pro rata by day. You cancel on the domain's page, on the cancel page or in the other ways in section 6. A cancellation can be taken back on the domain's page until we pass it to the registry, about 40 days before the registry year ends. After the end, the domain no longer shows your apps; the registry keeps it in your name until its year is over.

You can move a domain to another provider at any time. On its page you get the transfer code. Some registries only allow a move 60 days after registration. Once the move is done, the contract ends with it and nothing more is charged; time already paid is not refunded.

If the payment for a renewal fails and Stripe gives up, the domain ends like a cancelled one. We can end a domain contract with notice to the end of its paid year, or for good cause. Section 6a does not apply to domains.

6. Term and cancellation

With monthly payment Pro has no minimum term, and you can cancel any time, effective at the end of the month you have paid for. With yearly payment you can cancel in the first year, effective at the end of that year. After the first year you can cancel any time with one month's notice. We then refund the money for the time after the contract ends, pro rata by day.

How to cancel:

in Settings, under Plan and usage,
on the cancel page, without signing in,
by email to hallo@blitzworks.io or by letter to the address above.

You get a confirmation by email. Apart from the yearly plan after its first year, time already paid is not refunded pro rata, unless you withdraw from the contract (section 13) or the law says otherwise.

In addition, we refund your first month in full if you ask for it by email to hallo@blitzworks.io within 30 days of your first payment. This applies to Pro, to Business and to each Pro app, once per account for Pro and Business and once per app for a Pro app. If you paid yearly, we refund a twelfth of the yearly price. It does not cover domains, because we pay the registry for them in advance, and it does not limit your right of withdrawal.

We can cancel Pro with one month's notice to the end of a billing month. We send the notice by email. If you pay yearly, billing months are counted from the day the paid year began. If you paid yearly, we refund the money for the time after the contract ends, pro rata by day. You can end the free plan and your account any time by deleting the account in Settings. If you still have Pro then, it ends with the account straight away and nothing more is charged.

Until 31 March 2027 we can also cancel under section 6a.

Both sides keep the right to end the contract for good cause.

6a. Cancellation by us in the start phase

Until 31 March 2027 blitz.cloud is in its start phase. During this time we are still finding out which plans and which use we can offer for the long run. So until that day the following applies in addition to sections 4 and 6:

We can cancel the free plan, Pro and Business with 14 days' notice by email, without giving a reason. In the same way we can end the whole contract and close your account. If only a paid plan ends, your account moves to the free plan and section 7 applies. If we close your account, you can sign in until the notice period ends and download your apps, files and databases. After that we delete them.

If you have already paid for the running month or year, we refund the whole amount for that period, including the days on which you already used the plan. The money goes back to the payment method you paid with.

This section only applies to contracts made after it was added to these terms, and to Pro and Business if you buy them after that. If we remove content or suspend an account because of a breach, sections 8 and 10 apply, not this section. Both sides keep the right to end the contract for good cause.

7. When Pro ends

When Pro ends, for whatever reason, your account moves to the free plan. If it uses no more than the free plan includes, nothing else changes.

If it uses more, nothing changes for 14 days, and we tell you by email what is over the limits. During that time your apps keep running as before; only new things are measured against the free plan. After the 14 days:

the newest apps are paused until the rest fit the free plan,
the newest databases are paused until one is left,
your own domains stop pointing at your apps,
apps you kept awake go back to sleeping when nobody visits.

Nothing is deleted. Addresses, settings, files and data stay. If you take Pro again, paused apps and databases start by themselves.

8. What is not allowed on blitz.cloud

You may not use blitz.cloud to

offer content that breaks the law or infringes other people's rights,
make films, series, TV channels, music or other copyrighted works available without the right holder's permission, including IPTV relays, stream proxies and download services for such works,
offer pornographic or sexually explicit content,
pass an app or an account name off as another company or brand, or run phishing pages,
mine cryptocurrency,
send spam or unsolicited mass email,
attack, spy on or overload other systems or people, including phishing and malware,
run a VPN, proxy or tunnel server that forwards internet traffic, such as Xray, V2Ray, sing-box or an open web proxy,
offer, resell or share access to a paid or personal account with another provider, such as an AI subscription, as an interface (API), where that provider's terms do not allow it,
get around the limits of your plan, the isolation between accounts or our security measures.

A reverse proxy in front of your own apps is allowed, and so is a private network between your apps and your own devices with Tailscale or WireGuard.

If an app breaks these rules, we may pause it at once, without warning you first. If our automated check finds a known VPN, proxy or tunnel program in an app, it pauses the app at once, without a person checking first. Unless you have a paid plan or a trial with a card, it also suspends your account (section 10). We tell you why by email, unless the law or averting a danger prevents it. If you disagree, reply to the email or write to hallo@blitzworks.io, and a person looks at the decision again.

If you break these rules, we may, depending on the case, pause an app, remove individual content, block sign-in or terminate under section 10. We explain every such decision to you by email: what we did, why, which rule or law we rely on, whether an automated check was involved, and how you can object. You can object within six months by replying to that email or writing to hallo@blitzworks.io. Your right to go to court is not affected.

If you find content on blitz.cloud that you think is illegal, report it through the form, no account needed. You can also write to hallo@blitzworks.io. The imprint lists what we need to look into it. If an app breaks these rules without being illegal, write to hallo@blitzworks.io. We look at every report one by one and tell you what we decided.

9. Your content and your data

You are responsible for the apps, content and data you run on blitz.cloud. You grant us the rights we need to store and serve them for you and, on the free plan, to add the link described in the next paragraph, and no more.

On the free plan we add a small "Made with blitz.cloud" link to the HTML pages your apps serve. It sits in a bottom corner, leads to blitz.cloud, loads nothing from other servers, sets no cookie and stores nothing on your visitors' devices. A visitor can hide it on the page they are looking at. Where your page's Content-Security-Policy does not allow it, we leave it out. Other responses, such as JSON, images and files, stay unchanged. On Pro and Business the link is off, and you can turn it on in an app's Settings. If your account existed before this paragraph applied, the link appears no earlier than six weeks after we told you about it by email.

We back up managed databases every night and keep the backups for 7 nights on the free plan and 30 nights on Pro. On Pro we also back up the files your apps keep on disk every night and keep them for 30 nights; on the free plan they are not backed up. We can't guarantee that a backup is complete or can be restored. Keep your own copy of anything that matters to you.

If your apps process other people's personal data, you are responsible for that. You can download the data processing agreement as a PDF once you are signed in. How we handle your own data is in the privacy policy.

10. Availability, suspension and termination without notice

We run blitz.cloud with the care you can expect from a hosting provider, but we don't promise a particular availability. Maintenance, updates and security measures can interrupt the service briefly. We announce larger maintenance in advance when we can.

If you seriously break these terms, in particular section 8, or your account endangers others, we may suspend your account and end the contract without notice. Where it is reasonable, we warn you first. If you have already paid for time after the termination, we refund that part, unless you caused the termination by a deliberate breach.

11. Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.

For slight negligence we are only liable if we breach an essential contractual obligation, meaning an obligation that makes the contract possible in the first place and that you may normally rely on. In that case liability is limited to the damage typical for this kind of contract and foreseeable. For lost data we are then only liable up to the amount that would have arisen if you had kept regular backups yourself.

These rules also apply to our employees, representatives and agents.

12. Changes to these terms and to prices

We can change these terms when laws, court decisions or the service change. We email you the changes at least six weeks before they are meant to apply. Changes to the price or the scope of the service only apply if you expressly agree. If you don't agree, Pro ends at the end of the billing month in which the change was meant to apply. This applies to Pro, Business and Pro apps. For the free plan, section 4 applies.

For any other change you can object or cancel the contract until the day it is meant to apply. The email says so.