blitz.cloud terms of service

The terms for blitz.cloud, the free plan and Pro: how the contract is made, price, cancelling, what happens when Pro ends, acceptable use and liability.

These terms apply to using blitz.cloud on the free plan and on Pro. They exist in German and in English. If the two versions differ, the German one applies.

1. Provider and scope

blitz.cloud is operated by BlitzWorks UG (haftungsbeschränkt), Graßer Weg 73, 93053 Regensburg, Germany, represented by its managing director Simon Gloël, registered at the Amtsgericht Regensburg under HRB 21609, VAT ID DE455125901, email hallo@blitzworks.io ("we").

These terms apply to every contract about blitz.cloud between us and consumers or businesses ("you"). Terms of your own only apply if we agree to them in writing.

2. Account and contract

When you sign up and confirm your email address, you make a contract with us for the free plan. Signup is open and there is no waiting list. A free account belongs to one person. Several free accounts to get around the plan's limits are not allowed.

You buy Pro in the dashboard under Settings. You are sent to the payment page of our payment provider Stripe. Clicking the payment button there is a binding offer, which we accept once the payment is confirmed and your account is switched to Pro. Only adults, or people acting for a business, can buy Pro.

Your details must be correct. Keep your login details secret, and tell us if you think someone else knows them.

3. What blitz.cloud provides

blitz.cloud puts apps, containers and managed databases online under an address that belongs to your account. What is included and which limits apply is on the pricing and limits pages, in their current version. Which features are live is on what's live.

blitz.cloud is in public beta. We keep developing it and may change features, as long as the essential parts of your plan stay and the change is reasonable for you.

4. The free plan

The free plan costs nothing and doesn't expire. Its limits apply: 15 apps, 2 GB of reserved memory, 10 GB of storage, one managed database. An app nobody has visited for two hours goes to sleep and wakes on the next visit. When you reach a limit, only the action that would exceed it is refused.

We may end the free plan or change its limits with four weeks' notice by email. The right to end the contract without notice under section 10 is not affected.

5. Pro: price and payment

Pro costs 5 EUR per month, including VAT. The amount is charged in advance for each month through Stripe, with one of the payment methods offered on the payment page. Pro renews for another month until you or we cancel it.

Businesses can enter their VAT ID when paying. Businesses based in another EU member state are billed net under the reverse-charge rule, and the customer accounts for the VAT. You get invoices electronically, and you find them in Settings.

If a payment fails, Stripe tries again over the following days, and Pro keeps running in the meantime. If the payment still doesn't go through, Pro ends and section 7 applies.

6. Term and cancellation

Pro has no minimum term. You can cancel any time, effective at the end of the month you have paid for:

in Settings, under Plan and usage,
on the cancel page, without signing in,
by email to hallo@blitzworks.io or by letter to the address above.

You get a confirmation by email. Months already paid are not refunded pro rata, unless you withdraw from the contract (section 13) or the law says otherwise.

We can cancel Pro with one month's notice to the end of a billing month. You can end the free plan and your account any time by deleting the account in Settings. If you still have Pro then, it ends with the account straight away and nothing more is charged.

Both sides keep the right to end the contract for good cause.

7. When Pro ends

When Pro ends, for whatever reason, your account moves to the free plan. If it uses no more than the free plan includes, nothing else changes.

If it uses more, nothing changes for 14 days, and we tell you by email what is over the limits. During that time your apps keep running as before; only new things are measured against the free plan. After the 14 days:

the newest apps are paused until the rest fit the free plan,
the newest databases are paused until one is left,
your own domains stop pointing at your apps,
apps you kept awake go back to sleeping when nobody visits.

Nothing is deleted. Addresses, settings, files and data stay. If you take Pro again, paused apps and databases start by themselves.

8. What is not allowed on blitz.cloud

You may not use blitz.cloud to

offer content that breaks the law or infringes other people's rights,
mine cryptocurrency,
send spam or unsolicited mass email,
attack, spy on or overload other systems or people, including phishing and malware,
get around the limits of your plan, the isolation between accounts or our security measures.

If an app breaks these rules, we may pause it. We tell you why by email, unless the law or averting a danger prevents it.

9. Your content and your data

You are responsible for the apps, content and data you run on blitz.cloud. You grant us the rights we need to store and serve them for you, and no more.

We back up managed databases every night and keep the backups for 7 nights on the free plan and 30 nights on Pro. Files your apps keep on disk are not backed up. We can't guarantee that a backup is complete or can be restored. Keep your own copy of anything that matters to you.

If your apps process other people's personal data, you are responsible for that. You can get a data processing agreement by writing to hallo@blitzworks.io. How we handle your own data is in the privacy policy.

10. Availability, suspension and termination without notice

We run blitz.cloud with the care you can expect from a hosting provider, but we don't promise a particular availability. Maintenance, updates and security measures can interrupt the service briefly. We announce larger maintenance in advance when we can.

If you seriously break these terms, in particular section 8, or your account endangers others, we may suspend your account and end the contract without notice. Where it is reasonable, we warn you first. If you have already paid for time after the termination, we refund that part, unless you caused the termination by a deliberate breach.

11. Liability

We are liable without limit for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.

For slight negligence we are only liable if we breach an essential contractual obligation, meaning an obligation that makes the contract possible in the first place and that you may normally rely on. In that case liability is limited to the damage typical for this kind of contract and foreseeable. For lost data we are then only liable up to the amount that would have arisen if you had kept regular backups yourself.

These rules also apply to our employees, representatives and agents.

12. Changes to these terms and to prices

We can change these terms when laws, court decisions or the service change. We email you the changes at least six weeks before they are meant to apply. Changes to the price or the scope of the service only apply if you expressly agree. If you don't agree, Pro ends at the end of the billing month in which the change was meant to apply.

For any other change you can object or cancel the contract until the day it is meant to apply. The email says so.